Terms and Conditions

Authenticity

Luxstock guarantees that all watches, bags and brand name jewellery sold through our website is 100% authentic and, where applicable, will include the original packaging with serial numbers and/or certificates of authenticity.


We guarantee that all watches, bags and jewellery we sell are brand new and unused (unless otherwise stated).


While we are NOT an authorized dealer of any of the watch or jewellery brands that we sell, we do source our watches and brand name jewellery directly through authorized dealers and distributors. Every high-end watch and jewellery manufacturer imprint a serial number on each of their pieces for identification purposes.


We guarantee that each item we sell bears the original manufacturer’s serial number intact and without any alterations. In rare cases, some brand name jewellery pieces will not have a serial number, but this is only in the cases where the manufacturer themselves produced the piece without an imprint (usually due to size or design limitations).

Shipping Policy

We will ship anywhere in the world with any of the world’s trusted carriers (exclusions apply):


For domestic shipments:

Delivery time within UAE is 2-3 business days.

For international shipments:

International Delivery time is 7-10 business days.

Everything that leaves our store is fully insured against loss, theft, and damage during its transit so you can rest easy knowing that your investment is protected. All of our packages in insured by an independent third-party insurance company. Obviously, some of the time an item will exceed the limits of the insurance policy. In such cases, we will use a secure armoured carrier to get your package to you on time and in immaculate condition. Again, charges for these services will apply and will be provided at the time of purchase.


If personal delivery is something that you might be interested in, it involves the fewest people between you and our warehouse and might be the most secure means of getting the piece to you. We have a full-time staff member who does just this and will deliver your product to you personally. (This may apply in United Arab Emirates only.)


If you are based outside of the UAE, you may also have to pay import duty or other taxes, fees and charges applied by customs or other authorities in the country of receipt. You must comply with all laws and regulations of the country in which you are receiving the products. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. If you are unsure about whether these charges might apply to your order, you should contact your local tax or customs office for further information.