Privacy Policy
At Luxstock, we value your privacy and are committed to ensuring the security of your information. This privacy policy outlines our practices for collecting, using, and protecting personal data. By accessing and using our website, users agree to the collection and use of information in accordance with this policy.
Information Collection
We collect information in two ways: the information you provide directly and the information collected automatically through our website.
The information we collect may include:
- Personal Details: Name, delivery address, contact number, email, billing details, date of birth, gift recipient information, gender, nationality, and Personal Shopping preferences.
- Website Usage Information: Your location, the URL used to access our site, device type, IP address, pages visited, search terms, and clicked items.
- Transaction Details: Orders placed, purchased items, order dates, and times, as well as abandoned carts and item preferences.
- Third-Party Information: Details from couriers, payment providers, or through our Amber Program.
- Survey and Competition Data: Information from online or offline surveys, competitions, or product registrations.
We emphasize that we only capture your full payment card details for transaction processing, and they are neither stored nor accessed by our staff. Secure payment processing is handled by our certified partners.
When providing third-party information, please ensure you have obtained their consent.
Automatically Collected Information
Web Logs: We automatically log certain information about how you use Luxstock. This information includes your IP address, browser type, and operating system.
Cookies: Our website uses first-party cookies and similar technologies to enhance your browsing experience and remember your preferences. These cookies fall into five categories:
- Website Functionality Cookies: For browsing and feature usage.
- Website Analytics Cookies: To understand and improve website usage.
- Customer Preference Cookies: To remember your preferences for a personalized experience.
- Targeting or Advertising Cookies: To provide relevant ads and measure advertising effectiveness.
- Third-Party Service Provider Cookies: To enhance website functionality and security.
By using our website, you consent to the placement and access of these cookies on your device.
How We Use Your Information
At Luxstock, we use your information for:
- Processing and fulfilling your orders and service requests.
- Verifying financial transactions and fraud detection.
- Assisting with customer service queries.
- Account management and personalized shopping experiences.
- Analytical and statistical purposes.
- Marketing communications, subject to your preferences.
- Service and website improvements.
- Legal compliance and rights protection.
Information Sharing
We may share your information with:
- Our affiliated companies.
- Selected third parties for pre-agreed marketing purposes.
- Service providers for order processing, IT, website maintenance, and more.
- Our professional advisors, including legal and financial consultants.
- Potential acquirers or successors of Luxstock or our website.
- Legal, regulatory, or governmental bodies.
- Gift recipients or warranty providers related to your order.
Data Security
We take reasonable measures to protect your personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction.
Your Rights
You have the right to access, correct, or delete your personal information. You can manage your account information through your account settings or contact us directly to exercise these rights.
Contact Us
Should you have any questions, please get in touch with us at:
Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates
Phone: +971(52)420-42-11
Email: [email protected]
Tenant Name: LUXSTOCK- FZCO
License Number: 41795
Property Name: 1F7A Risiness Park, DOP
Premises Number: 41795-001
Makani Number: A1 - 3641379065